Standards and guidelines have been developed to enable our staff to consistently and effectively provide quality customer assistance. Resources and training tools are provided to support staff in delivering service “the San Jose Way”. Our SJPL Mission remains constant, only the tools of delivering service are changing to meet customer needs.

• Bright, beautiful, inviting libraries
• Materials they want, when and how they want it
• Floor staff provides teachable moments regarding services, equipment, account management, programs, and all our available resources.